EAVS is high integrated security equipment which has alarm, NVR, IE explorer together.
With EAVS security equipment, security center can be easy to build up and supports maximum 90 million users.
Many new technologies are adopted for this integrated security alarm server and it is keeping upgraded. Below we will explain some FAQ and help security service engineers, end users knowing this new type security alarm server.
1. How to use USB disk to record video?
Please insert the USB disk into the EAVS USB port, then enter into EAVS main menu, find the file you want to backup from the file management, click backup and it is ok.
2. How to use joystick to switch PC and EAVS display?
Turn the EAVS/PC switch on the real panel to EAVS, then press “MON” key on the joystick to switch PC and EAVS interface. If EAVS/PC switch is turned on PC, then no effect by pressing “MON”
3. Why no image display after EAVS visiting from IP or domain name?
Cause ActiveX play control is not installed for image display. Please visit EAVS through IP or domain name, after enter interface, click set, then click system maintenance to download ActiveX and install it.
4. How to set the alarm preset point linkage video and PTZ
Firstly, please enroll the detector into the system, then set the alarm preset point, (move the cursor to the PTZ setting and press enter on the remote controller or click the left mouse button to enter the setting screen, choose the channel, then turn the image to the alarm position through the PTZ control, set preset point digital). Then set linkage( enter into main menu, click security setting, click alarm setting, select the zone number which you want to link and the image channel, video record channel, click PTZ linkage and save it for linkage channel and preset pint. At last confirm exterior alarm is selected for timer arm setting.)
5. Why manual record can not be shut off?
Because timer recording is set. EAVS system can set maximum 4 timer recording.
6. Why black/white image is displayed on monitor or TV display?
Please check and confirm video input, EAVS machine and monitor or TV set standards are totally same. If not, please set monitor or TV set to automatically recognize.
7. The system domain name and platform is set, but it can not be visited and no information is sent, why?
Please check whether the IP address of the router is mapped.
8. Why the joystick maintenance LED keeps lighting on?
If the maintenance keeps flashing, it means there is connection error of the system. Such as telephone line is not connected well or the information sent to CMS failed. If the LED keeps lighting on, it means the detector is not ready yet.
9. Why EAVS not need 911 alarm dialer?
Cause The alarm dialer system is integrated into EAVS system already. The system can set 4 groups voice receiving phone and 2 groups CMS phone.
10. Why the 8 channels audio input is active MIC and not Passive MIC?
The active MIC is with wide audio detection range and the volume can be adjusted.
11. How to use remote intercom?
Please insert MIC and SPK into EAVS system, remote log into the system and right click image to open intercom.
12. The notes of PTZ control setting
Check and confirm PTZ 485 control line is connected to EAVS equipment correctly. Check and confirm the protocol and frequency is same of PTZ and EAVS equipment. Check and confirm the PTZ address is same as it is set on EAVS system.
13. Only image is displayed and no control button or the image is not full of the screen, why?
Check and confirm the EAVS definition is same as monitor.
14. Can the CMS receive alarm report when network is not connected or off line?
Yes, EAVS can identify line off and send alarm to CMS via telephone line.
15. EAVS how to use SMS and MMS?
Add GSM module to the EAVS equipment.
16. What distance is it available between wired detector to EAVS
EAVS uses A/D convert circuit and the distance can reach to 1km.
17. What distance is it available between wireless detector and EAVS?
It can reach to 500m at open area.
18. Is it possible to have repeat code of wireless detector?
EAVS uses 32 digits multi-code wireless codes and it is almost impossible of repeat code cause the rate is one 40 billionth
19. How many remotes can one EAVS set
Maximum 8 remotes can be enrolled
20. Can EAVS be used at factory, school etc. With multiple protection areas?
EAVS has 8 wired and 56 wireless programmable defense zones and 32 bus system defense zones.
21. Why EAVS false alarm rate is lower than DVR motion alarm?
EAVS adopts motion sensor and image moving recheck identifying technology and without sunlight interference. DVR motion alarm adopts moving sensor only and may be interfered by sun light.
22. Is manual check required for EAVS?
EAVS adopts auto system check function, all detectors will send status report to EAVS every one hour. All system fault will be checked and reported to CMS.
23. How many disks and capacity can be supported by EAVS?
EAVS can support 2 pcs 1000G capacity hard disk.
24. At Wifi or internet not convenient place, how to use network to connect to CMS
EAVS supports 3G network module
25. How many channels of D1 recording is supported
EAVS can supports maximum 8 channels D1
26. How to link EAVS alarm with lighting
Through 232 lighting linkage module, it can control 64 circuits lighting control
27. If the line is off when remote upgrading EAVS, will EAVS failed
No. EAVS will download the and save the files firstly, after download completed, it will upgrade automatically.
28. If user password and install password is forgotten, how to do?
Return the machine to factory to upgrade.
29. What short key does the joystick has?
It has single picture, 4 pictures, 9 pictures switch function, manual record, record play, Aperture adjustment, Preset call, PC and EAVS display switch, arm disarm etc.
30. If no joystick, can mouse be used to operate the EAVS system?
Yes, the EAVS menu setting and system can be operated by mouse.
31. What will EAVS system do if the video wire is cut off?
EAVS system will know the wire is cut off and report it to CMS
32. If the EAVS alarm during PC working time, how can watch the alarm video?
EAVS will switch picture to alarm picture and displays alarm picture even PC is working as computer.
33. Why EAVS is cost effective?
EAVS has alarm system, VGA output, video server together. No repeat purchase is needed.
34. Why EAVS will never crash down?
EAVS system has double watch dog function, if the system crashes down, the system will automatically restart in 1 minute and work properly.
35. Why security service engineer can solve the problem of EAVS without showing up at EAVS using site?
EAVS system is with remote programming and remote maintenance function.
36. Normal alarm system center can support maximum 9 thousand users, why EAVS can support maximum 90 million users?
Normal alarm system center adopts 4 digits user code CID protocol, EAVS adopts 4-8 digits user code CID protocol, So, it can support maximum 90 million users.
37. What cost it will be to build TCP/IP network video alarm security center?
The cost is EAVS and one PC.
38. How can EAVS do when burglary happens at holiday without people at home?
There is Voice alarm module and it can dial preset alarm receiving telephone to report the alarm information to home owner. At the same time, it will turn on video recording and begin to record. It will send video to center for record of 1 minute before and after alarm.
39. Can EAVS support wireless LCD keypad installed on the wall?
Yes, it supports wireless LCD keypad.
40. How will EAVS do when leaving home without arm?
EAVS system supports 4 groups timer arm/disarm 24 hours *7 days. It can be armed and disarmed remotely.